ISO / IEC 20000-1
Information Security
Information technology — Service management
Service Management System (SMS) is applied to the activities performed to design, plan, provide, operate, and control IT services performed by an organization. ISO/IEC 20000-1 is the first international standard applicable to these types, established in 2005 and has been revised twice in 2011 and 2018. ISO/IEC 20000-1 includes service planning, design, transformation, delivery and improvement to meet service requirements and deliver value.
ISO / IEC 20000-1:2018 Requirements
ISO/IEC 20000-1 consists of 10 items: organizational environment, leadership, planning, support, operations, performance evaluation and improvement.
See ISO/IEC 20000-3 for guide documents and ISO/IEC 20000-5 for best practices. The requirements of this standard have been established to be general and applicable to all organizations providing services, regardless of the type or size of the organization.
The Importance of ISO/IEC 20000-1
Organizations can achieve the following effects through ISO/IEC 20000-1 certification.
IGC’s Competency
· IGC auditors are experts with IT experience and technical qualifications in each sector, providing a thorough and honest audit of the implementation and effectiveness of the ISO/IEC 20000-1 management system.
· In addition, we have the knowledge and capabilities to meet your business needs, so we provide an effective and thorough audit of the management system.
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